Frequently asked questions to help you buy a voucher, a gift box or an item - MAISON JOIA
Are gift boxes sent immediately after purchase?
When you choose electronic delivery, your gift voucher is sent by email after payment has been validated. Check the email address provided and your spam folder. Postal delivery and collection require preparation time.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website, or customize them to your liking. The boxes are available for immediate digital delivery or to your home, for a unique gastronomic experience at MAISON JOIA.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check delivered directly to the recipient without them seeing the amount. Simply check the 'Hide the amount' option when placing your order at MAISON JOIA.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
Depending on the options available for your offer, choose email delivery, postal delivery or collection at the restaurant. Select your preferred method during checkout and check the recipient’s details. Any fees are shown before payment.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, for a unique experience at MAISON JOIA.
How do I create a group fund and invite people?
To create a group gift and invite people to contribute to a Maison Joia gift box, select the dedicated option during your online purchase. You can then share the group gift via email or a personalized link, allowing your loved ones to participate in the unique gastronomic experience offered by Maison Joia.
How can I choose the amount for a gift card?
At MAISON JOIA, you can choose from several gift boxes with predefined amounts, ranging from €270 to €560 for two people. You can also opt for the 'La Liberté' box, which allows you to freely set the amount of your gift.
How can I log in to my account?
To access your MAISON JOIA account, go to the login page and enter your email address and password. If you have forgotten your password, use the 'Forgot Password' option to reset it.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at MAISON JOIA.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple Maison Joia gift boxes at the same time. They will all be included in your order and you can give them to your loved ones for a unique gastronomic experience in Nice.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our MAISON JOIA website.
How do I purchase or give a gift box?
To offer a Maison Joia gift box, select the desired experience, add it to the cart, and customize your box with a message before finalizing your order. The box is then sent by email to the recipient, who can book their dates directly with the Maison Joia establishment.
Can we give a gift certificate and let the recipient choose the experience?
A gift experience covers a specific menu and the services listed in its description. The La Liberté monetary voucher provides an amount to spend at Maison Joia: the recipient chooses their experience up to that value and pays any excess at the restaurant.
Can I modify or cancel my order?
For online purchases, our terms and conditions provide a 14-day withdrawal right for eligible purchases, provided in particular that the voucher has not been used. Exceptions apply, including services booked for a specific date. Please consult the Withdrawal section and Article 7 of the terms, and include your order number in your request.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your Maison Joia gift box. We commit to responding within 48 business hours.
Is the gift box customer service reachable by phone?
The customer service of MAISON JOIA is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information at MAISON JOIA.
Is there an online chat available for questions about gift boxes?
The online chat of MAISON JOIA is available to answer your questions about gift boxes. The chat's operating hours are displayed on the establishment's contact page.
Is there a dedicated customer service for gift boxes?
The customer service team at Maison Joia is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form to get assistance.
Is there a dedicated FAQ for gift boxes?
You have received a Maison Joia gift box and want to know more about how to use it? This FAQ will guide you to fully enjoy your gastronomic experience in Nice with Maison Joia.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Maison Joia gift box benefits from the same services as other customers, in accordance with the reservation conditions of the MAISON JOIA establishment.
Is the detail of the services included in my gift box specified?
Only the services expressly listed in the offer description and on your voucher are included. A welcome drink, champagne or a pairing is not automatically included. Drinks, options and extras not covered by the experience are payable at the restaurant.
Is parking included in my gift box?
Parking is not included in MAISON JOIA gift boxes. Please check the establishment's conditions to confirm.
Is special attention given to the recipient of a gift box?
At MAISON JOIA, the recipient of a gift box can enjoy a unique gastronomic experience, with special attention paid to customization and immersion in Chef Julien Pilati's universe. Whether it's an intimate dinner with the chef or an exploration of the French terroirs, every moment is designed to offer a timeless interlude. Enjoy this special attention during your MAISON JOIA experience.
Is a welcome drink included in my gift box?
Only the services expressly listed in the offer description and on your voucher are included. A welcome drink, champagne or a pairing is not automatically included. Drinks, options and extras not covered by the experience are payable at the restaurant.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can offer multiple personalized gift boxes to your employees to introduce them to the gastronomic universe of MAISON JOIA. Choose from our various experiences and let your personalization desires run free, directly on our MAISON JOIA website.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple Maison Joia gift boxes and send them directly to your clients, either in digital format or paper version. The boxes are customizable and delivered according to your preferences, with a home gift voucher or immediate digital dispatch.
Do you offer preferential rates for bulk purchases?
Discount rates apply for large quantity purchases at MAISON JOIA.
Do you offer an advantageous and personalized solution for works councils (CSE)?
Custom solutions are available for corporate committees, with preferential rates and customization options to offer a unique gastronomic experience at MAISON JOIA.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The email address associated with your gift box will be updated according to MAISON JOIA's terms.
How can I leave a review for my gift box?
To share your experience, you can leave a review by logging into your customer account on our website. Your feedback is valuable to us, MAISON JOIA.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly at our establishment MAISON JOIA.
Is there a dress code for the gift box?
For your gastronomic experience at MAISON JOIA, elegant attire is recommended to respect the refined atmosphere of our establishment.
Is it absolutely necessary to make a reservation?
Advance booking is required and subject to availability. Contact Maison Joia on +33 (0)4 22 13 23 85 or at contact@maison-joia.com with your voucher number, chosen experience, number of guests and preferred date. Tell us about allergies or dietary requirements when booking and present your voucher on arrival.
Is the establishment accessible to people with reduced mobility?
The accessibility of MAISON JOIA for people with reduced mobility is designed to provide an enjoyable experience for all guests. The establishment offers adapted facilities to facilitate access and stay for people with reduced mobility at MAISON JOIA.
Are pets allowed in the establishment?
Maison Joia does not accept pets in its establishment.
Where can I find the menus?
The menus of MAISON JOIA are available on the detailed sheet of each gift box or directly on the restaurant's website. At MAISON JOIA, the menus are designed to reflect the seasons and French terroirs, with special attention given to local products and culinary creativity.
What are the hours of operation?
The opening hours of MAISON JOIA are available on our website. You can check them directly to plan your gastronomic experience in Nice.
Is there parking available near the establishment?
MAISON JOIA does not have a private parking lot, but parking solutions are available near the MAISON JOIA establishment. Street parking or parking lots located a 5-minute walk away: Marshall Parking or Promenade des Arts Parking.
What are the delivery methods for gift boxes/vouchers?
Depending on the options available for your offer, choose email delivery, postal delivery or collection at the restaurant. Select your preferred method during checkout and check the recipient’s details. Any fees are shown before payment.
Is postal delivery offered?
A paper version is available with the delivery methods and packaging offered at checkout. Check the choices shown for your offer: any packaging and delivery charges are listed before payment.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for gastronomic experiences at MAISON JOIA.
Is the gift box available in physical format?
A paper version is available with the delivery methods and packaging offered at checkout. Check the choices shown for your offer: any packaging and delivery charges are listed before payment.
Is the box presented in a neat packaging?
A paper version is available with the delivery methods and packaging offered at checkout. Check the choices shown for your offer: any packaging and delivery charges are listed before payment.
Is the gift box available in a digital format (e-gift box)?
When you choose electronic delivery, your gift voucher is sent by email after payment has been validated. Check the email address provided and your spam folder. Postal delivery and collection require preparation time.
Can the gift box be sent directly to the recipient?
Yes. Enter the recipient’s details when choosing delivery and check their email or postal address before payment. You can also receive the voucher yourself and give it to them personally.
Do you deliver gift boxes internationally?
Our terms provide for postal delivery within Europe, subject to the destinations offered at checkout. Costs and delivery times depend on the address. For someone abroad, electronic delivery allows the voucher to be received by email.
What are the delivery times for gift boxes by mail?
Allow time for postal preparation and then the carrier’s delivery time. Refer to the delivery estimate and charges offered at checkout. If you need a gift quickly, choose electronic delivery after payment validation.
Is it possible to schedule a delivery date?
Check whether a scheduled sending date is offered when selecting electronic delivery. Otherwise, have the voucher sent to your own email address and give it to the recipient at your chosen time.
Is express delivery available?
For a last-minute gift, choose electronic delivery: the voucher is emailed after payment validation. Express postal delivery is only available if expressly offered at checkout.
How can I track my order?
To track your MAISON JOIA gift box order, log in to your account on our website. The details of your purchase are available there, and you can track the shipping of your MAISON JOIA gift box.
Can I receive my gift box by email or mail?
Depending on the options available for your offer, choose email delivery, postal delivery or collection at the restaurant. Select your preferred method during checkout and check the recipient’s details. Any fees are shown before payment.
What is the delivery time for my gift voucher if I choose postal delivery?
Allow time for postal preparation and then the carrier’s delivery time. Refer to the delivery estimate and charges offered at checkout. If you need a gift quickly, choose electronic delivery after payment validation.
If I cancel my reservation, is my gift box still valid?
Contact Maison Joia as soon as possible to change or cancel a booking. The conditions provided when booking apply; a free postponement or continued voucher validity is not automatic. Late cancellation or failure to attend may result in the loss of the experience and deactivation of the voucher.
Can my gift box be extended if not used?
Extensions are not automatic. If you cannot use your voucher before it expires, contact Maison Joia before the expiry date and provide its number. Any possible arrangement must be confirmed by our team; otherwise the expiry date printed on the voucher applies.
Can my gift box be exchanged for another service?
Contact Maison Joia before booking with your voucher number and preferred experience. Changes depend on the voucher conditions and availability and must be confirmed by our team. A more expensive experience may require an additional payment. Exchanges and refunds of any difference are not automatic.
Can I cancel my reservation made with a gift box?
Contact Maison Joia as soon as possible to change or cancel a booking. The conditions provided when booking apply; a free postponement or continued voucher validity is not automatic. Late cancellation or failure to attend may result in the loss of the experience and deactivation of the voucher.
Can I modify my reservation made with a gift box?
Contact Maison Joia as soon as possible to change or cancel a booking. The conditions provided when booking apply; a free postponement or continued voucher validity is not automatic. Late cancellation or failure to attend may result in the loss of the experience and deactivation of the voucher.
Is there a cancellation period for gift box reservations?
Contact Maison Joia as soon as possible to change or cancel a booking. The conditions provided when booking apply; a free postponement or continued voucher validity is not automatic. Late cancellation or failure to attend may result in the loss of the experience and deactivation of the voucher.
Is it possible to reschedule without fees with a gift box?
Contact Maison Joia as soon as possible to change or cancel a booking. The conditions provided when booking apply; a free postponement or continued voucher validity is not automatic. Late cancellation or failure to attend may result in the loss of the experience and deactivation of the voucher.
Can I convert my gift box into a gift card?
Contact Maison Joia before booking with your voucher number and preferred experience. Changes depend on the voucher conditions and availability and must be confirmed by our team. A more expensive experience may require an additional payment. Exchanges and refunds of any difference are not automatic.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
MAISON JOIA offers gift boxes specially designed for special occasions like Valentine's Day, Christmas, or weddings. Discover our online offers to find the one that suits your event.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
At MAISON JOIA, our gift boxes cater to various occasions, such as birthdays, weddings, or gatherings with friends. You can choose from our gastronomic experiences to offer a unique moment to your loved ones.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
Maison Joia gift boxes are official and guaranteed without intermediaries. You benefit from the best rate by purchasing directly from the establishment, with secure payment and immediate sending of your gift box in digital format. Enjoy the refined universe and exceptional cuisine of Maison Joia in Nice.
Are the services included in the gift boxes identical to those consumed on site?
The services included in Maison Joia's gift boxes correspond to those offered by the establishment, with a unique gastronomic experience in 9 services or more depending on the chosen box. Beneficiaries will thus be able to fully enjoy the refined universe and exceptional cuisine of Maison Joia in Nice.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at MAISON JOIA.
Is online payment secure?
The online payment for your Maison Joia gift box is secure, ensuring the protection of your banking data. You thus benefit from the best rate directly from the establishment MAISON JOIA.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when placing your order at MAISON JOIA.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are designed to offer a unique gastronomic experience, specifically imagined by chef Julien Pilati of MAISON JOIA. Each box allows you to enjoy a meal or a culinary immersion in our establishment in Nice, between French terroirs and artistic creations.
Is it possible to pay in installments?
The payment in installments for your Maison Joia gift box depends on the establishment's conditions. The payment terms are specified when you place your order at MAISON JOIA.
Is the payment deducted immediately upon ordering?
The payment for your Maison Joia gift box is debited immediately upon ordering, for a secure and hassle-free shopping experience. Enjoy the refined gastronomy of our establishment, MAISON JOIA.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of a MAISON JOIA gift box.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At MAISON JOIA, all payments are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your MAISON JOIA customer account. For any specific questions, refer to the terms and conditions of MAISON JOIA.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
For your Maison Joia gift box, you can pay by credit card, PayPal, Apple Pay, or Google Pay. These secure payment options are available directly when placing your MAISON JOIA order.
Can I receive an invoice after my purchase?
An invoice will be sent to you by email after your purchase at MAISON JOIA. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your MAISON JOIA gift box by Visa, Mastercard, or American Express credit card, directly on our secure website.
Can a promotional code be used?
You can use a promotional code when purchasing your Maison Joia gift set. Check its validity and usage in the general terms and conditions of our establishment MAISON JOIA.
What payment methods are accepted for purchasing a gift box?
For the purchase of a Maison Joia gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure and you benefit from the best price by purchasing directly from our official MAISON JOIA store.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the payment conditions of our establishment MAISON JOIA.
Is it possible to add a personalized message to the gift box?
You can add a personalized message with your order for a Maison Joia gift box. This message will be included with the gift box for a unique and thoughtful touch.
Can we add options to your gift box offers?
The gift boxes from MAISON JOIA can be customized to your liking, with various options depending on the chosen experiences. Each box offers a unique immersion into the gastronomic and artistic universe of our establishment, MAISON JOIA.
Do you offer premium packaging for gift boxes sent by mail?
A paper version is available with the delivery methods and packaging offered at checkout. Check the choices shown for your offer: any packaging and delivery charges are listed before payment.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your Maison Joia gift box with a message to mark a special occasion, such as a birthday or a wedding. Choose the amount of your gift and let the recipient compose the experience that suits them, for a unique and memorable MAISON JOIA experience.
How do I request a refund for a gift box purchased online?
Use the shop’s Withdrawal section or email contact@maison-joia.com. Include your name, order number, offer name and voucher number. Applicable conditions and exceptions are detailed in Article 7 of our terms and conditions.
If a paper gift box is lost, can you issue a new one?
First check your spam folder and order confirmation. If you still cannot find your voucher, email contact@maison-joia.com with your order number and the purchaser’s name. We will check the payment and voucher status before helping you retrieve it or obtain a duplicate.
Can partially used gift boxes be refunded?
Partially used Maison Joia gift boxes cannot be refunded. This policy applies to all gift boxes purchased for a gastronomic experience at Maison Joia.
Is it possible to exchange a gift box for another of equivalent or higher value?
Contact Maison Joia before booking with your voucher number and preferred experience. Changes depend on the voucher conditions and availability and must be confirmed by our team. A more expensive experience may require an additional payment. Exchanges and refunds of any difference are not automatic.
Does the right of withdrawal apply to the purchase of a gift box?
For online purchases, our terms and conditions provide a 14-day withdrawal right for eligible purchases, provided in particular that the voucher has not been used. Exceptions apply, including services booked for a specific date. Please consult the Withdrawal section and Article 7 of the terms, and include your order number in your request.
Can I cancel a gift box that has already been sent by email or mail?
For online purchases, our terms and conditions provide a 14-day withdrawal right for eligible purchases, provided in particular that the voucher has not been used. Exceptions apply, including services booked for a specific date. Please consult the Withdrawal section and Article 7 of the terms, and include your order number in your request.
What should I do if the received box is damaged or contains an error?
Contact contact@maison-joia.com promptly with your order number and a description of the error or damage. Include a photo if helpful, and retain the voucher and packaging. We will review your request in accordance with the terms of sale.
Can I get a refund for a gift box if I change my mind after purchase?
For online purchases, our terms and conditions provide a 14-day withdrawal right for eligible purchases, provided in particular that the voucher has not been used. Exceptions apply, including services booked for a specific date. Please consult the Withdrawal section and Article 7 of the terms, and include your order number in your request.
What happens if the recipient couldn't use the gift box before its expiration date?
Extensions are not automatic. If you cannot use your voucher before it expires, contact Maison Joia before the expiry date and provide its number. Any possible arrangement must be confirmed by our team; otherwise the expiry date printed on the voucher applies.
Is a voucher issued if the gift box is not used?
An unused voucher does not automatically entitle you to a credit or refund. If you encounter a difficulty, contact Maison Joia before it expires; any arrangement must be confirmed by our team.
How can I redeem the cashback?
To use your Maison Joia gift fund, you will receive a personalized gift certificate that you can use to book a gastronomic experience at our Maison Joia establishment.
What is the processing time for a refund after I make a request?
For an eligible withdrawal, the terms provide for a refund within 14 days of notification of your decision, in accordance with Article 7. The original payment method is used unless another method is expressly agreed.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
For online purchases, our terms and conditions provide a 14-day withdrawal right for eligible purchases, provided in particular that the voucher has not been used. Exceptions apply, including services booked for a specific date. Please consult the Withdrawal section and Article 7 of the terms, and include your order number in your request.
Are there any dates excluded for gift boxes?
Voucher use depends on its stated days and conditions, our opening hours and availability. For a weekend, public holiday or date with a special menu, please obtain confirmation from Maison Joia before planning your visit.
Is booking with a gift box subject to availability?
Choose a date from the available slots for your experience within the voucher’s validity period. Buying a gift experience does not automatically reserve a table. We recommend booking ahead, especially for weekends and special occasions.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new MAISON JOIA password.
Do I need the gift box number to make a reservation with a gift box?
Advance booking is required and subject to availability. Contact Maison Joia on +33 (0)4 22 13 23 85 or at contact@maison-joia.com with your voucher number, chosen experience, number of guests and preferred date. Tell us about allergies or dietary requirements when booking and present your voucher on arrival.
Can I use my gift box on the weekend?
Voucher use depends on its stated days and conditions, our opening hours and availability. For a weekend, public holiday or date with a special menu, please obtain confirmation from Maison Joia before planning your visit.
Can I use my gift box on holidays?
Voucher use depends on its stated days and conditions, our opening hours and availability. For a weekend, public holiday or date with a special menu, please obtain confirmation from Maison Joia before planning your visit.
Can I freely choose my dates with a gift box?
Choose a date from the available slots for your experience within the voucher’s validity period. Buying a gift experience does not automatically reserve a table. We recommend booking ahead, especially for weekends and special occasions.
Can I book online with my gift voucher?
You can check availability on Maison Joia’s official website. To use a gift voucher, also contact our team and provide its number so we can confirm the booking arrangements for your experience.
Can I make a reservation by phone with my gift box?
Yes. Call Maison Joia on +33 (0)4 22 13 23 85 and mention that you have a gift voucher. Please have its number ready.
Can I make a reservation by email with my gift box?
Yes. Email contact@maison-joia.com with your voucher number, number of guests and preferred date. Your booking is only confirmed once Maison Joia has accepted it.
Is it possible to modify my gift box to a gift box of equal or lesser value?
Contact Maison Joia before booking with your voucher number and preferred experience. Changes depend on the voucher conditions and availability and must be confirmed by our team. A more expensive experience may require an additional payment. Exchanges and refunds of any difference are not automatic.
Does my gift box cover the entire service?
Only the services expressly listed in the offer description and on your voucher are included. A welcome drink, champagne or a pairing is not automatically included. Drinks, options and extras not covered by the experience are payable at the restaurant.
Is my gift box personalized?
The voucher is personalised with the recipient’s name provided at purchase. To give it to someone else, contact Maison Joia before booking with the voucher number so that our team can check and confirm the change.
Can my gift box be used all at once?
Your Maison Joia gift box can be used in one go to fully enjoy a unique gastronomic experience in Nice. Check the specific conditions of your gift box to confirm the terms of use at Maison Joia.
Is my gift box valid in only one establishment?
Your Maison Joia gift box is valid only for a gastronomic experience in our establishment in Nice. It allows you to discover our refined cuisine, inspired by French terroirs and the seasons, in a setting where gastronomy and art meet.
Is an upgrade possible with an additional fee using my gift box?
Contact Maison Joia before booking with your voucher number and preferred experience. Changes depend on the voucher conditions and availability and must be confirmed by our team. A more expensive experience may require an additional payment. Exchanges and refunds of any difference are not automatic.
Can someone else use my gift box?
The voucher is personalised with the recipient’s name provided at purchase. To give it to someone else, contact Maison Joia before booking with the voucher number so that our team can check and confirm the change.
Can an additional payment be requested on-site when using the gift box?
Only the services expressly listed in the offer description and on your voucher are included. A welcome drink, champagne or a pairing is not automatically included. Drinks, options and extras not covered by the experience are payable at the restaurant.
Is an ID required upon arrival when using a gift box?
Upon your arrival at MAISON JOIA, you may be asked to present an ID to validate your reservation made with a gift box. This procedure is common to ensure the security and validity of your stay at our establishment MAISON JOIA.
Do you accept pets?
The presence of pets is not specified for the gastronomic experiences offered by MAISON JOIA.
How do I proceed with reserving my gift voucher?
Advance booking is required and subject to availability. Contact Maison Joia on +33 (0)4 22 13 23 85 or at contact@maison-joia.com with your voucher number, chosen experience, number of guests and preferred date. Tell us about allergies or dietary requirements when booking and present your voucher on arrival.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box at MAISON JOIA. You can place your order as a guest.
Is my gift card divisible? Can I use it multiple times?
The La Liberté monetary voucher is used in a single visit. If the bill is lower than its value, the remaining balance is not refunded. If the bill exceeds its value, the difference is payable at the restaurant. Please refer to the conditions on your voucher.
What services are included in a gift certificate?
A gift experience covers a specific menu and the services listed in its description. The La Liberté monetary voucher provides an amount to spend at Maison Joia: the recipient chooses their experience up to that value and pays any excess at the restaurant.
What is the difference between a gift box and a free amount voucher?
A gift experience covers a specific menu and the services listed in its description. The La Liberté monetary voucher provides an amount to spend at Maison Joia: the recipient chooses their experience up to that value and pays any excess at the restaurant.
Are the terms of use clearly stated?
The terms of use for your Maison Joia gift boxes are available on our website. You can consult them directly to learn about the usage conditions and the benefits offered by our gift boxes, before finalizing your MAISON JOIA purchase.
How do I use a gift box during booking?
Advance booking is required and subject to availability. Contact Maison Joia on +33 (0)4 22 13 23 85 or at contact@maison-joia.com with your voucher number, chosen experience, number of guests and preferred date. Tell us about allergies or dietary requirements when booking and present your voucher on arrival.
Can the gift box be transferred to a third party?
The voucher is personalised with the recipient’s name provided at purchase. To give it to someone else, contact Maison Joia before booking with the voucher number so that our team can check and confirm the change.
Can the validity of a gift box be extended or renewed?
Extensions are not automatic. If you cannot use your voucher before it expires, contact Maison Joia before the expiry date and provide its number. Any possible arrangement must be confirmed by our team; otherwise the expiry date printed on the voucher applies.
What should I do if I lose or do not receive the gift box?
First check your spam folder and order confirmation. If you still cannot find your voucher, email contact@maison-joia.com with your order number and the purchaser’s name. We will check the payment and voucher status before helping you retrieve it or obtain a duplicate.
What is the validity period of a gift box?
The gift experiences currently offered in our shop are valid for 365 days. Your voucher shows the exact expiry date and any specific conditions. Please book in good time to enjoy your experience before it expires.
Are children allowed?
Children accompanied by an adult are welcome. Please tell us their ages and requirements when booking so that we can prepare your visit and advise on suitable dining arrangements.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The La Liberté monetary voucher is used in a single visit. If the bill is lower than its value, the remaining balance is not refunded. If the bill exceeds its value, the difference is payable at the restaurant. Please refer to the conditions on your voucher.
What types of gift boxes do you offer?
Maison Joia offers fine dining gifts in Nice: the four-course Discovery menu, six- or nine-course Signature menus, experiences with wine or alcohol-free pairings, and the Chef’s Table. The La Liberté monetary voucher lets you choose an amount to give. Each offer specifies the number of guests, price and included services.